Customer Success Manager – SaaS & Business Growth
GoAccel is seeking a strategic Customer Success Manager to serve as a trusted business growth partner to our customers.
This is not a traditional customer support role.
GoAccel combines an AI-powered Customer Relationship Management (CRM) and business growth platform with ongoing customer acquisition and growth services. As a result, our Customer Success Managers work at the intersection of strategic account management, SaaS customer success, and business growth consulting.
You will own the customer relationship after the sale—helping businesses implement GoAccel, maximize the value of the platform, execute customer acquisition initiatives, improve their sales and marketing processes, and identify opportunities to grow more efficiently and profitably.
What You'll Do
- Own and develop long-term relationships with assigned GoAccel customers
- Lead customers through onboarding, implementation, launch, and ongoing optimization
- Learn each customer’s business model, competitive environment, target customers, sales process, operational challenges, and growth objectives
- Develop and maintain an actionable growth strategy for each account
- Help customers use GoAccel’s Customer Relationship Management (CRM), AI, automation, marketing, communications, prospecting, data intelligence, sales, and service capabilities effectively
- Work with internal teams to execute customer acquisition, marketing, automation, data, and growth initiatives
- Conduct regular strategy and performance meetings with business owners and executives
- Analyze leads, pipeline, conversion rates, campaigns, customer acquisition activity, platform adoption, and other performance indicators
- Identify gaps in follow-up, sales processes, marketing, automation, customer communication, and operations
- Recommend strategies and GoAccel capabilities that can improve performance
- Proactively identify problems before they become customer-retention issues
- Coordinate technical and support resources when needed while remaining accountable for the overall customer relationship
- Identify appropriate expansion opportunities as customers grow or require additional capabilities
- Drive customer adoption, retention, satisfaction, measurable results, and account growth
Who We're Looking For
We’re looking for someone who can understand a business, not just understand software.
The ideal candidate has experience in one or more of the following areas: SaaS customer success, strategic account management, business consulting, Customer Relationship Management (CRM) or marketing technology, digital marketing, customer acquisition, sales operations, or business growth.
You should be comfortable sitting down with a business owner, CEO, sales leader, or marketing executive and discussing questions such as:
- Where is new business coming from?
- Which opportunities are being lost and why?
- How effectively are leads being followed up?
- What can be automated?
- Which customer acquisition channels are producing results?
- Where can AI improve the customer or employee experience?
- What is preventing the company from growing faster?
Then you need to help turn those answers into action.
What Success Looks Like
Success in this role goes well beyond logins, support tickets, and software adoption.
A successful GoAccel Customer Success Manager becomes someone the customer relies on to help improve their business.
You understand their goals. You know their numbers. You understand what’s working and what isn’t. You proactively bring ideas to the table. You coordinate the resources needed to execute those ideas. And you continually look for ways GoAccel can produce greater value for the customer.
Ultimately, you’ll be measured by customer results, retention, platform adoption, relationship strength, and account growth.
Why GoAccel
Businesses often rely on separate systems, employees, agencies, and vendors to manage Customer Relationship Management (CRM), marketing, customer acquisition, communications, automation, AI, data, sales, and other growth functions.
GoAccel brings these capabilities together in a single, unified platform at a highly competitive price point, supported by ongoing customer acquisition and business growth services.
That changes the role of Customer Success.
You’re not simply helping customers use software. You’re helping them use technology, data, automation, AI, strategy, and execution to build a stronger and more valuable business.